01
Endpoints & compute
Every laptop, desktop, and workstation patched, encrypted, and supported. New starters provisioned and ready in hours — leavers de-provisioned the same day.
Managed IT services · Greater Vancouver
Your business runs on top.
We run everything underneath.
FirstLayerIT is the dependable first layer beneath your business — the computers, servers, Active Directory, Microsoft 365, firewalls, and networks you run on, proactively monitored, fully supported, one predictable rate per device.
- Microsoft Partner
- 24/7 monitoring
- Data kept in Canada
// what we manage
One team for the whole stack — from the endpoint to the firewall.
Most companies stitch IT together from a help-desk here, a network guy there, and a Microsoft reseller somewhere else. We hold all of it, so nothing falls between the cracks.
02
Servers & Active Directory
On-prem and cloud servers, domain controllers, group policy, and identity — kept current, backed up, and locked down to least privilege.
03
Microsoft 365
Exchange, Teams, SharePoint, OneDrive, and licensing managed end to end. Mailboxes, security baselines, and MFA enforced as standard.
04
Firewalls & security
Next-gen firewalls, VPN, endpoint protection, and patching. We close the gaps and watch the logs so an intruder never gets comfortable.
05
Networking & connectivity
Switching, Wi-Fi, VLANs, and ISP links designed and monitored so the office just works — every floor, every site, every remote worker.
06
Backup & continuity
Automated backups, tested restores, and a recovery plan that turns a failed server into an afternoon — not a week your business can't afford.
// new · AI & local LLMs
Put AI to work — without sending your data across the border.
We set up private, local large language models and AI assistants that run on your own hardware or in Canadian cloud. Your team gets the productivity; your client data never leaves your control. Microsoft Copilot too, rolled out with the guardrails most rollouts skip.
- Private assistant trained on your own documents
- Data stays in Canada — built for PIPEDA & confidentiality
- Fixed cost, not per-token cloud surprises
- GPU infrastructure we install and manage
Private LLMon your terms
Open-weight models (Llama, Mistral, Qwen) hosted on hardware you control, with a clean chat assistant for your whole team.
Knows your businessRAG
Connected to your SharePoint, files, and policies so it answers from your information — with citations and your existing permissions.
// how onboarding works
From audit to fully managed, usually inside two weeks.
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01
Assess
We audit every device, server, and licence you run, and map what "good" looks like for your business. You see the risks before you sign anything.
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02
Propose
You get a fixed monthly rate, priced per workstation and per server. No surprise hours, no per-ticket billing, no "that's out of scope."
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03
Onboard
We deploy monitoring and security agents, document every system, and take the keys — with a clear handover from whoever ran IT before.
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04
Run
24/7 monitoring, proactive maintenance, and a help desk your team can actually reach. We fix most things before anyone files a ticket.
// pricing
Priced per device. Predictable every month.
One flat rate per workstation and per server covers all of it — monitoring, the help desk, patching, security, and Microsoft 365 administration. No hourly surprises, no per-ticket billing. As you grow, per-device rates step down automatically.
- 24/7 monitoring & proactive maintenance
- Unlimited help-desk support
- Security, patching & backups included
- Microsoft 365 & Active Directory administration
Per workstation/ month
Monitoring, help desk, patching, encryption, endpoint security, and Microsoft 365 support for every laptop and desktop.
Per server/ month
Everything above plus OS patching, backups, tested restores, and round-the-clock health monitoring for each physical or cloud server.
// why FirstLayerIT
The difference is what happens before you'd ever call.
Proactive, not reactive
Monitoring catches failing disks, expiring certificates, and security holes before they become downtime. The best support call is the one you never had to make.
One partner for all of it
Active Directory to the Wi-Fi in the far meeting room — one number, one team, one bill. No finger-pointing between vendors when something breaks.
A cost you can budget
A flat per-device rate means you can plan the whole year without guessing what IT will cost in a bad month. Growth is priced in, not penalised.
Security as standard
MFA, patching, backups, and least-privilege access come built in — never bolted on later as an upsell after something has already gone wrong.
// who we serve
Built to fit you now — and the company you're becoming.
5–25 seats
Small & sharp
Enterprise-grade IT without hiring an IT team. We're your whole department, on call, for a fraction of one salary.
25–250 seats
Growing fast
Multiple servers, multiple sites, and a help desk that scales with your headcount as you open the next office.
250+ seats
Large & co-managed
We extend your internal IT team with 24/7 coverage, specialist depth, and the night-and- weekend shifts you'd rather not staff.
// industries we serve
Compliance-aware IT for the sectors that run the Lower Mainland.
Every industry has its own rules, software, and risks. We bring the specifics — from Law Society obligations to PHIPA and PCI DSS — not generic IT.
Construction
Legal
Healthcare & dental
Finance & accounting
Non-profit
Professional services// let's map your IT
Book a free IT assessment.
Tell us roughly what you run. We'll audit it, show you the risks, and come back with a fixed monthly rate — no obligation, no hard sell.
- A real engineer, not a sales script
- Findings you keep, even if we never work together
- A clear per-device price within days